Long-Term Management for Tenants

Global loves working with our tenants and our hope is for a win-win relationship between the tenant and the homeowner!

Click on the tabs for some valuable information on the following topics:

Rental Payments

Rent is due on the 1st of each month and is considered late if not received by the 6th of the month. All payments per the term of the lease must be paid before occupying the home. Tenants will not be entitled to keys until all monies due have been paid in full by certified funds. Any funds designated to be paid after occupancy, as per the lease agreement, shall be paid accordingly. Should a tenant not pay their rent by the 6th of the month they will be served with a Three Day Notice to Pay or Vacate. At the end of the three days (cannot count delivery day, weekends, or federal holidays) with owner approval, Global can start the eviction process.

All rental payments and security deposits shall be made payable to Global Real Estate Services, Inc. at 8555 Irlo Bronson Memorial Highway, Kissimmee, Florida 34747. Tenant shall make rent payments required under the Lease by cash, personal check, money order, cashiers check, or direct deposit. If payment is accepted by any means other than cash, payment is not considered made until the other instrument is collected.

If Tenant makes a rent payment with a worthless check, there will be a fee of $35 charged to tenant. Global can require Tenant to pay all future payments by money order, cashiers check, official bank check or cash.

Late fees: In addition to rent, Tenant shall pay a late charge in the amount of $65 for each rent payment made 5 days after the first day of the month. In addition, if we do not receive payment by the 10th of the month, a fee of $25 PER DAY will be assessed until paid.

Security Payments/Damage Deposits CAN NOT be used for rental payments.

The time it takes to lease your home on the rental market varies depending on local market conditions along with the condition and availability of the property. If your home is currently rented, we can begin showing your rental home when the current residents give us their 30-day notice of their intent to move out. We answer hundreds of prospective tenant calls and e-mail inquiries every month.

Our comprehensive application process checks:

National credits report on each and every adult applicant.

An eviction search for the state where the tenant resides.

Verification of former landlord references.

Verification of the applicant's employment and/or income.

Nationwide criminal background check on all adult applicants, including terrorist and sex offender lists.

The move-in inspection is completed just before the residents move in, where we detail the condition of your property on our written report. Between the 10th & 11th month of the lease, we discuss with the residents and the owners their intent to renew their lease for another year. If tenants are not renewing, we prepare our advertising in order to get the home re-rented quickly and start showing the property the last 30 days of the lease.

When the tenant moves out of your property, we complete a detailed move-out inspection similar to the move-in inspection. The move out inspection is done to make sure that the rental home is returned to us in the same condition as when the tenant moved in except for minor wear and tear. If damage is found, we impose a claim on the Tenant's security deposit as required by the Florida landlord tenant statute (F.S. 83). If no damage is found, we promptly return the security deposit to the former residents.

Yes, we have experienced agents that handle both leasing and sales.

Our collections policies are as follows:

Rent is due on the 1st day of each month and must make payments per the term of the lease before occupying premises. Tenant shall not be entitled to move in or to keys to the Premises until all money due has been paid. Any funds designated to be paid after occupancy, as per the lease agreement, shall be paid accordingly. Rental Collection procedures: All Tenants rent is due on the 1st day of each month. If no rent has been received by the 5th day, a reminder is sent by mail. If rent is not paid by the end of the 5th day of the month, the rent is considered late. On the 10th day, a Three Day Notice to Pay or Vacate is delivered to the Tenant. If payment is not received by the end of the Three Day Notice period, with Owner approval, GRES will start an eviction process no later than the 15th of each month.

While an eviction is rare, as we carefully screen all prospective tenants, sometimes-financial hardships do arise which require prompt attention. Some evictions are settled with the resident paying all costs and remaining in the property; however, should it be necessary to proceed further we assist you free of charge for our services during the eviction. You would be responsible for the court cost and legal fees.

No, we cannot provide a guarantee as to whether or not a tenant will default. However, we work hard to find you a qualified tenant that will pay their rent timely and will treat the property with respect.
No, however our fees are very competitive and fair and there are no hidden charges. When all fees are considered, for benefits received, we are actually less expensive than most companies around.
Our maintenance crew is on-call and are available to our tenants for emergency calls 24/7.

It is beneficial and cost-effective for us to find the highest qualified tenant in the least amount of time; therefore we aggressively market our properties. Currently, the majority of tenants are looking online. We own a website that can bring in hundreds of inquiries every month, plus we syndicate with top rental portals including MLS, Realtor.com, Craigslist and more.

When possible, we post signs on every property. This also generates an abundance of leads daily. We take several wide-angle photos of the inside and outside of your property and create a detailed description of the home and the area. Since we have been in the business for many years, we have relationships with other agents in the central Florida community, plus we belong to a national Realtor referral program.

You will receive a monthly statement showing all receipts and expenses for the period sent no later than the 15th of the month. This statement is computer generated every month. If you want your check deposited for you, we will mail the check to your bank or deposit at a local branch if applicable, within 2-3 days of the statement processing date. Note that the current statement covers all activity up through the statement date. If the tenant does not pay rent by the 10th, but pays it later, you will receive a statement when the rent is paid and funds clear GRES' account. If no rent is paid for that month, you will not receive a statement until the 15th of the following month.
You sure do! Kissimmee Guest Services (KGS) would like to offer each Global Homeowner a discount on their park and attraction tickets. To receive your discount, please call 1-877-273-5636 and mention that your home is managed by Global Resort Homes. They will ask for your unit address.

We have an entire team here at Global that are happy to help at any time. For your reference, below is a small list of names you might like to become familiar with:

Owners: Guy and Robyn Bouchard

General Manager: Russ Kraft

Accounting Manager: Lisa Burton

IT Director: Bill Downs

Field Operations Manager: Jeff Filegar

Director of Customer Service: Adam Costner

Long-Term Rental Assistant: Olga Kohrt

While all of our team is committed to helping, we encourage you to email the following departments. By emailing departments, rather than specific team members, Global is able to track the status of emails utilizing our ticketing system.

Accounting - acct.tickets@globalfl.com

Maintenance - long.term@globalfl.com


Who do I contact and what is the best way to contact Global? While all of our team is committed to helping, we encourage you to email the following department. By emailing the department, rather than specific team members, Global is able to track the status of our email. long.term@globalfl.com

If you need to speak with a specific department, we welcome your call at 407-387-3030.

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